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Privacy Policy

At Top Performance Physio Chatswood, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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By using our website or services, you agree to the terms of this Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Thank you for trusting Top Performance Physio Chatswood with your personal information.

  • Top Performance Physio Chatswood is a physiotherapy clinic located in Chatswood, Australia. You can also review our site and services Terms & Conditions. For any privacy-related inquiries, you can contact us at:

  • We collect personal information to provide our services, communicate with you, and improve your experience. The types of information we collect include:

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    1. Personal Information Collected via the Website

    Through the WIX Contact Us Form, we collect and store the following information in the WIX CRM:

    • First Name

    • Last Name

    • Email Address

    • Phone Number

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    2. Sensitive Health-Related Information

    When you book an appointment through the Cliniko Practice Management System (PMS), we collect and store the following information:

    • First Name

    • Last Name

    • Date of Birth

    • Email Address

    • Phone Number

    • Address (including Suburb, State, Post Code, Country, and Time Zone)

    • Comments or additional information related to your treatment

     

    Additional health-related information may be collected during your treatment and stored securely in the Cliniko system.

     

    3. Cookies and Tracking Technologies

    Our website uses cookies and similar tracking technologies through Google Properties (Google Search Console, Google Analytics, and Gmail). These cookies may collect information about your browsing behaviour, such as:

    • IP address

    • Browser type

    • Pages visited

    • Time spent on the website

     

    You can manage or disable cookies through your browser settings.

  • We use the personal information we collect for the following purposes:

    • To communicate with you regarding appointments, inquiries, and treatment plans.

    • To schedule and manage appointments through the Cliniko PMS.

    • To respond to your inquiries submitted via the WIX Contact Us Form.

    • To send marketing communications, such as email campaigns, if you have opted in to receive them.

    • To improve our website and services through analytics and tracking.

  • We may share your personal information with the following third parties to provide our services and operate our business:

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    • WIX: For managing website forms and storing contact information in the WIX CRM.

    • Cliniko: For booking appointments and securely storing sensitive health-related information.

    • Google Properties: For website analytics and communication purposes (Google Search Console, Google Analytics, and Gmail).

     

    We do not sell or rent your personal information to third parties.

  • We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Your data is stored securely through the following platforms:

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    • WIX CRM: For contact form submissions.

    • Cliniko PMS: For appointment bookings and health-related information.

    • Google Properties: For email communication and website analytics.

     

    These platforms implement industry-standard security measures, including encryption and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

  • Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. These cookies are primarily used by:

     

    • Google Analytics: To track website traffic and user behavior.

    • Google Search Console: To monitor website performance.

     

    You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

  • Our website may contain links to third-party websites, including:

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    • Meta social platforms (e.g., Facebook, Instagram)

    • LinkedIn

    • WIX

    • Cliniko

    • Google services

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    We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

  • Under Australian privacy laws, you have the following rights regarding your personal information:

     

    • Access: You can request access to the personal information we hold about you.

    • Correction: You can request corrections to your personal information if it is inaccurate or incomplete.

    • Withdrawal of Consent: You can withdraw your consent for us to use your personal information for marketing purposes at any time.

     

    To exercise these rights, please contact us at topperformancephysiochatswood@gmail.com or call 0438 408 545.

  • We retain your personal information for as long as necessary to provide our services or as required by law. If you wish to have your information deleted, please contact us, and we will take reasonable steps to comply with your request, subject to legal and regulatory obligations.

  • We comply with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you believe we have breached your privacy rights, you can contact us directly or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. We encourage you to review this Privacy Policy periodically.

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